No, you can check out as a guest. However, creating an account lets you:

• Track your orders and view past purchases
• Save your measurements and addresses for faster checkout
• Create wishlists and be notified when items are back in stock
• Receive early access to drops, previews and private events

Yes. We use industry-standard encryption and do not sell or share your data with third parties except as required to fulfil your order (payment gateways, couriers, etc.). Please refer to our Privacy Policy for full details.

Each product page includes a Size Chart and Body Measurement Guide. We recommend:

• Comparing your measurements to the chart
• If you are between sizes, choosing the larger size for structured garments
• For assistance, you can email us your measurements and the product name; our team will suggest the best size.

For many made-to-order styles we can:

• Adjust length (lehenga/saree skirt/gown)
• Minor changes in sleeve length or neckline depth

Major pattern changes, design alterations or re-engineering of the garment may not be possible. Customisation options vary by product and are confirmed in writing at the time of order.

Follow these steps:

1. Select your size and any custom options (if available)
2. Click "Add to Cart"
3. Proceed to checkout, enter shipping details and payment information
4. Review and confirm your order

You'll receive an email confirmation once your order is successfully placed.

We accept:

• Major credit/debit cards
• Net banking (India)
• UPI / Wallets (where available)
• International cards for overseas orders
• Store credit / gift cards issued by House of Sameer Patel

Some payment methods may not be available for all countries.

Yes, we ship worldwide to most destinations via reputed courier partners (DHL/UPS/FedEx or equivalent). Certain remote locations may not be serviceable — we'll inform you if your address falls in such an area.

Timelines vary by product:

• Ready-to-ship: Dispatched within 3–5 business days.
• Made-to-order / Custom: Typically 4–8 weeks, depending on the complexity of the design. Bridal or heavily embroidered styles may require longer.

Transit time:

• India: 3–7 working days after dispatch
• International: 5–10 working days, subject to customs clearance

Your order confirmation will include an estimated dispatch window.

For eligible ready-to-ship garments purchased online (non-bridal, non-custom), we may offer:

• Exchange or store credit if you notify us within 48 hours of delivery and the item reaches us within 14 days, unused and with all original tags/packaging intact.
• Direct refunds are not offered; store credit may be issued at our discretion.

No. Due to the bespoke nature of these garments, made-to-order, customised, altered and bridal pieces are final sale and cannot be returned, exchanged or refunded.

If your question isn't covered above, we're happy to help.

Reach us at bysameerpatel@gmail.com or via WhatsApp / phone at +91-9920150700 and we'll assist you with sizing, styling, shipping, custom requests or anything else you need before placing your order.

Available Monday–Saturday, 10:30 AM – 7:00 PM IST, excluding public holidays.